Last updated: 6 October 2026. OFFLOAD sells digital services. No physical shipping is involved.
What is delivered
Depending on your confirmed scope, delivery can include a custom website, booking-system configuration, deployment, hosting setup, integrations and supporting configuration. Ongoing plans also include maintenance and support after launch.
When work starts
Work starts after the required payment is received and we have the information, content, access and approvals needed to begin. If customer-provided information is delayed, the delivery schedule moves accordingly.
Delivery timeline
Your expected build timeline is confirmed before payment or in the applicable project message/proposal because the time required depends on scope, content readiness and requested customization. We do not promise an artificial one-size-fits-all delivery date for every project.
Preview and approval
Where applicable, we provide a preview or test flow for review before production launch. You are responsible for checking business information, service pricing, booking rules and policy details and telling us about corrections during the review stage.
Launch and ongoing delivery
Initial delivery is complete when the agreed website/booking setup is deployed or otherwise made available as described in the project scope. If you subscribe to ongoing OFFLOAD service, hosting, routine maintenance and support continue during each paid subscription period.
Problems with delivery
If you believe the delivered service materially differs from the agreed scope, contact support@getsoffload.com. We will review the issue against the written project scope and applicable refund/guarantee terms.